Terms & Conditions
This website is operated by EMS XP Limited. Throughout the site, the terms “we”, “us” and “our” refer to EMS XP Limited. EMS XP Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
COPYRIGHT AND TRADEMARK
This site contains materials that are owned by or licensed to EMS XP. These materials include, but are not limited to, the design, layout, look, appearance and graphics and are protected by applicable copyright, trademarks or other relevant proprietary rights and laws. You must not use, reproduce, sell, license, display, publish, adapt, edit or in any way create derivative works from any of the content or materials contained on this site. You may not create a link to this site from another website or document without the prior written consent of EMS XP. Unless otherwise agreed upon, EMS XP does not claim ownership of any content or materials you make available through the site however you grant EMS XP a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or materials or part thereof without any obligation of compensation or attribution to you. You represent, warrant and covenant to us that you have the full right to grant to EMS XP the right to use such content or materials in the manner specified in this Clause. EMS XP may, at its discretion, remove, modify, or delete any content submitted by you.
For payments EMS XP are using a certified payment gateway provider. All credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Our payment gateway provider has been audited by an independent PCI Qualifies Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. EMS XP therefore do not see or keep your credit card information.
We do not offer exchanges or refunds for products that have been opened and/or used. Products not opened or used can be exchanged for other goods or a store credit.
We will replace defective products for up to 90 days after the date of purchase. This doesn't not include gel pads or goods damaged by the customer. Shipping and handling fees will apply to ship you the replacement product or part.
MONEY BACK GUARANTEE
We are perfectly confident that our electrical muscle stimulators will provide you with the best body toning results! That’s why we want you to take advantage of our 100% results or 60 days money back guarantee.
We are pleased to guarantee you that your muscles will feel more strengthened, firm and toned in the first 4-6 weeks of using EMS XP and ultimately giving you the perfect figure.
Just follow these easy steps to qualify for our 60 days money back guarantee:
Within 3 days of your order being delivered, take a clear photo of your body where you intend to stimulate your muscles before using our products and email this to us at Support@emsxp.com with the subject header 'EMS XP Money Back Guarantee'.
Use your product exactly as instructed on your welcome guide.
Take a clear photo after you have completed your 4-6 weeks plan and email this to us in the same email chain.
Once approved, send back your product and provide us with the tracking number in the same email chain within 30 days.
Refund will be processed once we have received the product at our warehouse.
EMS XP will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed and EMS XP will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem. EMS XP prices are subject to change without notice. EMS XP reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.
All promotions are based on the availability and while stocks last.
Any products purchased outside of the advertised time frame set out by EMS XP will not be eligible for the promotional price. Where there is no promotion period specified, the relevant promotion will end when it is discontinued on EMS XP platforms.
All orders will be dispatched from our warehouse within 1 business days. In peak periods please allow for up to 4 business days for dispatch.
Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email Support@emsxp.com to arrange redelivery at their own expense.
EMS XP accepts no responsibility for any lost or unclaimed packaged. EMS XP will help as much as possible to trace a missing parcel however it is the customer’s responsibility to follow up with the carrier to file a parcel investigation.
Go to the Delivery section to find out your Delivery times.
Please direct any shipping related inquiries to Support@emsxp.com.
TAXES, DUTIES AND/OR VAT
In most of the cases it should not be any Duties and/or VAT applied by customs towards your order when, or after delivery is made but if this is not the case in your country EMS XP is not responsible for these charges. If you are unsure of the charges and whether you will be affected, please contact your local customs office.
RETURNS & EXCHANGE POLICY
Results will vary greatly from person to person, depending on your lifestyle.
EMS XP will offer a refund if you meet our Money Back Guarantee requirements. If your item is defective we will be able to exchange your product with free shipping.
We DO NOT offer refunds for change of mind.
We do not provide return labels for exchanges or when items are returned to EMSXP